We offer 35 different payment methods including major providers like Mastercard, Visa, American Express, PayPal, Apple Pay, as well as many different local payment methods.

You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.

We accept returns within 30 days provided the items are unused, in their original packaging, and have all tags attached. For more details, visit our Returns & Refunds page.

If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email support@marlobay.com with:

– Your order number
– Clear photos of the damage
– A short description of the issue

We’ll make it right as quickly as possible. Thank you for being part of our Marlo Bay community — your satisfaction matters to us. 

Yes. We currently ship only within Australia.

Shipping takes 6-8 business days. Please allow up to 3 additional days for processing before your order ships.

As part of our exclusive sale, we’re experiencing a higher volume of orders, so your patience means the world to us. We’re doing everything we can to deliver your pieces as swiftly as possible.

You can enter your discount code at checkout. On the checkout page, look for the “Discount Code” box, type in your code, and click “Apply.”

The discount will be reflected in your total. If you have any issues, feel free to contact us.

We are currently experiencing a very high order volume, all orders will be dispatched within 1-3 business days, and shipping will take around 6–8 business days to Australia.

Delivery details will be provided during checkout & in your confirmation email.

You can return a product after arrival for any reason within 30-days! We do not charge a return or handling fee.

The customer only have to bear the return label.

You can contact us through our contact page! We will be happy to assist you.